A full range of lifecycle services from spare parts, repair, training and technical support to upgrades and evolution to help you keep production running, maximize system lifecycle, optimize processes and deliver operational excellence.
Lifecycle Management Program for Distributed Control Systems
Keep your control system software up-to-date with evaluated patches, upgrade to new system versions, run performance checks and access relevant information related to your installed control system through a secured webpage. Benefit from price incentives on Advanced Services, spare parts, training and optimize the useful life and lifecycle cost of your control system.
ABB recommends its customers to use Automation Sentinel for all its installed control systems to have access to exclusive services for the maintenance, evolution and continual enhancement of the installed base of ABB control systems. Automation Sentinel is the exclusive way for ABB control system users to receive validated and tested Microsoft security updates and Anti-virus verification reports.
You may choose the level of maintenance and upgrade support that works best for your immediate needs and long-term production targets.
My Control System is available in the myABB-business portal and provides ABB control system owners, operators and engineers a unified interface to all of their ABB installed products and systems.
The myABB/My Control System customer self-service tool, available 24/7, offers you a single point of online access to information, services and service contacts for the ABB family of control systems and all ABB products.
You’ll quickly find that new MyABB/ My Control System web portal is a great way to increase your productivity, minimize cost, and extend the useful life of your ABB control products and systems.
My Control System is a valuable source for maintenance information and for enhancement of the control system and provides ready answers to frequently asked questions, thus reducing the effort spent looking for information and shortening software delivery times. All relevant ABB control system information is in one place and just a couple of mouse clicks away. A basic version of My Control System (limited access) will be provided to all ABB customers.
Automation Sentinel subscribers will enjoy premium access, which includes features such as software downloads, access to validated security updates and documentation already filtered for each system.
Basic access and features in My Control System available for all ABB control system users:
Premium access for systems covered with valid Automation Sentinel program agreement:
Price incentives for users with Automation Sentinel agreement when ordering these services:
Uncover issues that limit current system performance to implement time- and money-saving improvements and extend the life of your assets.
Control systems are robust by design and development and therefore tolerant towards occurring issues. Non-optimal system settings and conditions often do not cause incidents immediately, but might result in disturbances over time:
Guarantee functionality of your installations by using ABB authorized new parts, refurbished and exchange spare parts, as well as repair and analysis services
Spares are available throughout the life cycles of the plant and the control system.
The LifeCycle Parts Services help you minimize plant and equipment downtime. We provide cost efficient spare parts and services to ensure the best possible accessibility and continuous trouble-free operation for your system.
A flexible and affordable path to evolve to the latest system hardware and software technology for process automation and control rooms.
As DCS market leader with the world’s largest installed base of process control systems, ABB truly understands your needs for step-wise improvement and modernization of production equipment.
To achieve continuous improvement yet still retain productive assets, we have developed comprehensive evolution solutions for our own installed base as well as for third party DCS systems. Such cost-efficient and low-risk evolution is ideal for manufacturers with a mix of systems (sometimes from different vendors) at each production site.
Whether that investment was 1, 5, 10, or 15 years ago, our evolution experts will help you develop your long-term evolution roadmap. We will make a complete review of your systems in order to identify upgrade opportunities with the greatest ROI and suggest an evolution path that will increase the efficiency and the productivity of your plant.