Control systems

Control systems

Services for distributed control systems

A full range of lifecycle services from spare parts, repair, training and technical support to upgrades and evolution to help you keep production running, maximize system lifecycle, optimize processes and deliver operational excellence.

Automation Sentinel Program

Lifecycle Management Program for Distributed Control Systems

Keep your control system software up-to-date with evaluated patches, upgrade to new system versions, run performance checks and access relevant information related to your installed control system through a secured webpage. Benefit from price incentives on Advanced Services, spare parts, training and optimize the useful life and lifecycle cost of your control system.

ABB recommends its customers to use Automation Sentinel for all its installed control systems to have access to exclusive services for the maintenance, evolution and continual enhancement of the installed base of ABB control systems. Automation Sentinel is the exclusive way for ABB control system users to receive validated and tested Microsoft security updates and Anti-virus verification reports.  

You may choose the level of maintenance and upgrade support that works best for your immediate needs and long-term pro­duction targets.


MyABB/My Control System

My Control System is available in the myABB-business portal and provides ABB control system owners, operators and engineers a unified interface to all of their ABB installed products and systems.

The myABB/My Control System customer self-service tool, available 24/7, offers you a single point of online access to information, services and service contacts for the ABB family of control systems and all ABB products. 

You’ll quickly find that new MyABB/ My Control System web portal is a great way to increase your productivity, minimize cost, and extend the useful life of your ABB control products and systems.

  • Stay updated with email notifications and receive relevant information for selected systems (SIDs). Notifications may be configured for different control system families and/or other ABB products.
  • Access to relevant subscriptions and software licenses of the control system: Scope of licenses, expiry dates, license key, license certificate
  • Check software status of the control system, quickly access to relevant safety reports, alerts or product documents
  • Improve performance by continuously enhancing the control system with system specific software updates, see the overall health and equipment status of your system
  • Protect the ABB control system against malware infection and cyber-attacks with the latest Microsoft® security updates and verified 3rd party Antivirus files - validated by ABB for relevance and system compatibility with ABB control system software

What's inside the myABB/My Control System portal?

My Control System is a valuable source for maintenance information and for enhancement of the control system and provides ready answers to frequently asked questions, thus reducing the effort spent looking for information and shortening software delivery times. All relevant ABB control system information is in one place and just a couple of mouse clicks away. A basic version of My Control System (limited access) will be provided to all ABB customers. 

Automation Sentinel subscribers will enjoy premium access, which includes features such as software downloads, access to validated security updates and documentation already filtered for each system.

Basic access and features in My Control System available for all ABB control system users:

  • My system licences / Automation Sentinel status
  • System details page
  • Access to subscriptions and software licenses of the installed control system(s)
  • System Scan: automated collection of control system data with software tool, analyzed and presented as an overview of system performance, software and lifecycle status.
  • System Benchmark: comprehensive diagnostic analysis of the control system showing the system status and highlighting deviations and potential risks in a “traffic light” format (green, yellow, or red)Key Performance Indicator (KPI) violations are accompanied by short text explanations.
  • Cyber security related information, recommendations and downloads
  • Contact information of designated ABB Service organization
  • My safety reports / My product alerts
  • Available training courses

Premium access for systems covered with valid Automation Sentinel program agreement:

  • Software maintenance and upgrades: access to security updates and patches, service packs, new control system software versions (depending on Automation Sentinel level)
  • Cyber Security Premium: Validation results and downloadable qualified third party security updates from Microsoft / McAfee ePO policies/Symantec definition files 
  • Documentation pre-filtered for installation: User manuals, data sheets, product updates

Price incentives for users with Automation Sentinel agreement when ordering these services: 

  • System Fingerprint: Advanced diagnostic analysis of the performance of the control system to quickly close performance gaps. KPI violations are listed with detailed descriptions, explanations, findings, impacts, specific corrective actions, recommendations, and document references.
  • System assessment: detailed and comprehensive inspection evaluation of critical areas that affect system performance, including hardware, software and firmware, system and Ethernet communications, and current maintenance practices. The Assessment report presents the evaluated findings and gives detailed interpretation and further recommendations in order to reach maximum system performance. 
  • Web Tech Talks: Live, interactive web sessions for advanced users focusing on technical topics
  • Expert Workshops: Gain extensive knowledge about control systems, design principles, best practices and methodology

Advanced Digital Services for distributed control systems

Uncover issues that limit current system performance to implement time- and money-saving improvements and extend the life of your assets.

Control systems are robust by design and development and therefore tolerant towards occurring issues. Non-optimal system settings and conditions often do not cause incidents immediately, but might result in disturbances over time:

  • System overload is causing slow response rate
  • Gradual system performance degradation is not diagnosed or resolved until issues arise
  • Issues arise sporadically which are difficult to diagnose
  • Hardware devices glide slowly towards unavailability
  • Redundancy problems create single points of failures
  • System efficiency losses
  • Unavailability of operational features due to lacks in software installation
  • Security vulnerabilities due to obsolete Microsoft Update status

LifeCycle Parts Services for distributed control systems

Guarantee functionality of your installations by using ABB authorized new parts, refurbished and exchange spare parts, as well as repair and analysis services

Spares are available throughout the life cycles of the plant and the control system.

The LifeCycle Parts Services help you minimize plant and equipment downtime. We provide cost efficient spare parts and services to ensure the best possible accessibility and continuous trouble-free operation for your system.

Extensions, upgrades and modernization of distributed control systems

A flexible and affordable path to evolve to the latest system hardware and software technology for process automation and control rooms.

As DCS market leader with the world’s largest installed base of process control systems, ABB truly understands your needs for step-wise improvement and modernization of production equipment. 

To achieve continuous improvement yet still retain productive assets, we have developed comprehensive evolution solutions for our own installed base as well as for third party DCS systems. Such cost-efficient and low-risk evolution is ideal for manufacturers with a mix of systems (sometimes from different vendors) at each production site.

Whether that investment was 1, 5, 10, or 15 years ago, our evolution experts will help you develop your long-term evolution roadmap. We will make a complete review of your systems in order to identify upgrade opportunities with the greatest ROI and suggest an evolution path that will increase the efficiency and the productivity of your plant.